AJ Joinery & Building Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, [insert website URL], or interact with us through other means, such as email, phone, or online forms. This policy complies with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

If you have any questions about this policy, please contact us using the details below:

AJ Joinery & Building Ltd
19 Fishermans Close,
Winterley, Sandbach,
Cheshire, CW11 4SW,
United Kingdom
Phone: 07775 604414
Email: info@aj-joinery.com

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• • Contact Information: Name, email address, phone number, and postal address when you fill out our contact form, request a quote, or communicate with us.

• • Enquiry Details: Information you provide about your project or services you are interested in.

Information Collected Automatically

• • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies or similar technologies (see Section 6 for more details).

Information from Third Parties

• • We may receive information from third parties (e.g., business partners or marketing services) if you have given them permission to share it with us.

2. How We Use Your Information

We use your personal information for the following purposes:

• • To respond to your enquiries, provide quotes, or deliver services you have requested.

• • To manage and improve our website and services.

• • To communicate with you, including sending updates or promotional offers (where you have consented).

• • To comply with legal obligations, such as maintaining records for tax purposes or responding to regulatory requests.

• • To protect our legitimate business interests, such as preventing fraud or ensuring the security of our website.

Our lawful bases for processing your data under GDPR include:

• • Consent: Where you have explicitly agreed (e.g., to receive marketing emails).

• • Contract: To fulfill a contract or take steps at your request before entering one (e.g., providing a quote).

• • Legitimate Interests: For purposes like improving our services or ensuring website security.

• • Legal Obligation: To comply with applicable laws.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• • Service Providers: Third parties who assist us in operating our website, processing payments, or delivering services (e.g., hosting providers or email services). These providers are bound by confidentiality agreements.

• • Legal Authorities: If required by law or to protect our rights, safety, or property.

• • Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.

4. International Data Transfers

If any of our service providers are located outside the UK or European Economic Area (EEA), we ensure your data is protected through appropriate safeguards, such as Standard Contractual Clauses approved by the UK government or ensuring the recipient is in a country with an adequacy decision.

5. How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience, analyze usage, and personalize content. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. For more information, please see our [Cookie Policy] (if applicable – you may need to add this separately).

7. Your Rights

Under GDPR, you have the following rights regarding your personal information:

• • Access: Request a copy of the data we hold about you.

• • Rectification: Ask us to correct inaccurate or incomplete data.

• • Erasure: Request deletion of your data (where applicable).

• • Restriction: Ask us to limit how we use your data.

• • Portability: Request your data in a structured, machine-readable format.

• • Object: Object to processing based on legitimate interests or for direct marketing.

• • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us at info@aj-joinery.com or 07775 604414. We will respond within one month, though this may be extended for complex requests. If you’re unhappy with our response, you can complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

• • Contact form data may be kept for up to 3 years to follow up on enquiries or for record-keeping.

• • Usage data may be retained for 12 months for analytics purposes.

Once no longer needed, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If significant changes occur, we may notify you via email or a website notice.

11. Contact Us

For questions, concerns, or to exercise your rights, please reach out to:
AJ Joinery & Building Ltd
19 Fishermans Close,
Winterley, Sandbach,
Cheshire, CW11 4SW,
United Kingdom
Phone: 07775 604414
Email: info@aj-joinery.com